Have an outside event coming up in the desert where you need to entertain adults and children?
Or are you ready to give your kids one of the most entertaining birthday parties. Where you can entertain children of all ages and they’ll be talking about it for weeks to come?
Let us introduce you to A Bounce Above The Rest.
A Bounce Above The Rest offers the complete package, from bouncey houses, waterslides, foam parties, party rental supplies, games, tables, chairs, concession stands, and all your party supplies to ensure your guests have a blast.
Owner, Gary has such high standards in cleanliness, punctual timing & outstanding customer service. These attention to detail qualities explains why this company has five star reviews across Yelp and Google! Through word of mouth and referrals, A Bounce Above The Rest is growing at a rapid rate.
So, Tell me about your business. What does A Bounce Above The Rest offer its clients?
We are A Bounce Above The Rest, we offer bounce house, party rental supplies, tables chairs, combo slides, waterslides, concessions, such as popcorn machines, snow cones machines, cotton candy, tents, all kinds of games, carnival games, foam parties.
Our company focuses on three main things and that is: safety, cleanliness, and customer satisfaction. We always want to make sure the customer always has a good experience and we are there to provide fun! We deliver fun! Its a fun business.
These are fun products, kids have a good time at birthday parties, at festivals and large corporate events.
When did it start? What year?
We purchased this business about a year and a half ago.
What was it that made you want to buy this business?
This is a fun business! The equipment was clean and in good shape. We didn't want to be of those filthy or disgusting bounce houses, so if we did this business, we wanted to make our stuff was in good shape and clean.
What was the toughest thing you went through when opening?
We are growing so fast, its tough to find staff to meet the demand. We're looking for a certain personality that can interact well with the customer, be efficient, can get equipment up in a timely manner, making sure its clean, secured down and safe and that our customer is happy.
If you had to start over from day 1 what would you have done differently?
I think we would have done a little more marketing, managing the groove. Getting the right marketing from the beginning, because at that time this was a new industry coming from manufacturing. Also making sure we have the right products and right equipment when we got there, because we always want to make the customer is happy. Currently mostly our marketing is just through word of mouth. We are so busy already. We are careful, if we do more marketing, how well would we be able to fit the demand.
What is the toughest part about having a business in 2019?
This goes back to managing growth, finding the right talent; with such a good economy, business is good. We are just making sure we management it, making sure we have he right people in place, and our customers are happy.
What sets A Bounce Above The Rest apart from other competitors in Las Vegas and Henderson?
Our business serves Las Vegas, Henderson, Boulder City, all over.
What sets us apart is that we are focused. What I have been finding in my research, is that a lot of bounce house companies, they don't really have business philosophies, they'll just deliver bounce houses, and that's it.
Our goal is safety, cleanliness and customer service, but there is also other things; like we pride ourselves on being on time, for all deliveries. Customers really like and appreciate this about us. We are always good at communicating with our customers previous to their event. We are licensed and ensured, and customer service is always a priority for us. Unlike other bounce house businesses you may find on Craigslist. This is why a lot of people get cancellations from these bounce house rentals from Craigslist the day of their event.
A lot of time when people are planning their parties and events, it can be very stressful. We're planning parties for our kids, the last thing we want is for the main attraction to be cancelled at the last minute, then the customer will have to try and scramble to find another company. We really take this into consideration, we take this to heart, we want our customers to feel accommodated, we want to make sure they feel like their guests are happy, we want to make this stress free for them.
What is the number 1 way you currently bring in new customers?
We get our name out there by a lot of online advertising to get the business out there, like yelp which is a great thing for us. We currently have 5 star reviews across the board and we are also highly rated on Google. Word of mouth. We really take to heart that the best compliment is referral. We always want to make sure our repeat customers are always happy since we get a lot of repeat customers. We also a punch card system, which after 4 deliveries you get rewards. You make a lot of good connections along the way. Its always great to see a customer again, you become friends.
Has the Internet played a big roll in your business as it has become more prevalent?
Oh absolutely, this is where we are able to get the initial lead. They make just do a Google search "Bounce House Las Vegas" and we are one of the first companies to pop up on the search engine. However I don't like to focus on that, I just think its a good way to get your foot in the door, from there is where you are able to connect with your customer. When a customer calls us, we make the booking process easy and we are accommodating as much as possible, and we can keep the communication lines open from the booking process up until their event. We also have a follow up process after the event.
If you had to look 6 months to a year into the future where would you like to see your business? What is your dream?
I would love to have all the staff, because I would love to run my own company full time.
As far as my position, I want to be able to keep in contact with the customer. This is what I enjoy the most. I'm looking for quality staff to help me with the work load once we get to the event. I would like to be running the business, client contact because these are usually big events and we feel honored to be apart of this. Its so rewarding to see their children jumping around having fun.
A Bounce Above The Rest:
Phone : 702-907-5544
Thank you Gary from A Bounce Above The Rest for sharing your story of success with the Las Vegas Business Review and our community.